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COVID-19 Policies

The Jonesboro Urban Renewal & Housing Authority (JURHA) is monitoring the current viral outbreak formally known as the Coronavirus, now known as the Covid 19.  This is a constantly changing situation that we are taking very seriously.  We have developed a Response Plan in the event this health crisis impact delivery of services to the residents and participants of our housing programs. 

Information concerning the virus that can be found at the following websites:

The Center for Disease Control: www.cdc.gov

The Arkansas Center for Disease Control: www.healthy.arkansas.gov/

The World Health Organization: www.who.int/health-topics/coronavirus

The National Institutes of Health: www.nih.gov/health-information/coronavirus

You can contact the HCV Receptionist to make an appointment at (870) 336-9601 or contact your caseworker directly.

EFFECTIVE MARCH 1, 2023 JURHA WILL OBSERVE THE FOLLOWING PROTOCOLS FOR ALL IN OFFICE APPOINTMENTS TO MINIMIZE THE STAFF’S EXPOSURE TO COVID 19:

Adult Head of Household and Adult members only will be allowed in the office with the exception for clients who need assistance from another adult member and/or an interpreter.  

­­­­­­­­­­­­­­­­­­­­­Children or other members must remain in the lobby with adult supervision (each case-worker will be responsible for notifying their clients prior to an appointment and enforcing).

Masks will not be enforced, however, will be made available for anyone wishing to use a mask during their appointment(s).

Utilizing the above perimeters, the following policy will be applied to so all clients are treated fairly and equally.

  1. Annual reexamination – Requires an appointment unless requests a Reasonable Accommodation for phone appointment. Streamlined annuals do not need appointment see policy below.
    PHA will conduct a “streamlined reexamination” on all elderly or disable families when 100 percent of the family’s income consists of fixed income. Streamlined reexaminations will be conducted by mail. Families must return documents in packet within 14 days of receiving the streamlined packet. The family will be required to make an appointment if family circumstances change and their income if not 100 percent fixed    .
  2. Request for tenancy approval packets- Allow drop off or make appointment if requested. PHA may also require an appointment if the paperwork is not completed.
  3. Port in – Requires an appointment unless requests a Reasonable Accommodation for phone appointment.
  4. Port out or 30 days’ notice – Allow drop off or make appointment if requested.
  5. Add an adult member – Requires an appointment unless requests a Reasonable Accommodation for phone appointment.
  6. Add a child – Drop off or make appointment if requested.
  7. Remove member – Allow drop off or make appointment if requested.
  8. Section 8 update to determine eligibility – Need appointment unless requests a Reasonable Accommodation for phone appointment.
  9. New waiting list application – Allow drop off or make an appointment if requested.
  10. Move-ins – Public Housing by appointment.
  11. Backrent or rent payments – cash or money order can be paid in office. Money order can be mailed.
  12. Decrease of income – Contact your caseworker to review decrease to determine if you need an appointment.
  13. Increase of income – Contact your caseworker to review increase to determine if you need an appointment.


    Public Housing Forms:

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